Returns and Refunds

All items offered on our website come with the official warranty under the legally established terms. The warranty does not cover damage caused by negligence, impacts, improper use or handling, or materials worn out through normal use. In cases where the warranty applies, the item will be replaced, discounted, or refunded in accordance with the legally established terms.

When does a warranty lose its validity, and when can it be used?

If any data on the proof of purchase is modified, altered, or replaced, the warranty becomes void. To make use of the warranty, it is essential to present the proof of purchase. To activate your warranty, please contact us at info@smartmaterials3d.com, and we will inform you of the steps to follow.

How can I return my order and what are the return conditions?

Once you have received your order, you may withdraw from your purchase, provided the product has not been used, includes its original packaging, as well as all original accessories or promotional gifts, if applicable. Please note that by exercising your right of withdrawal, a refund will be issued for the purchased product(s), including the full amount paid. The return period for the original merchandise is 30 days from the date the product is received by the customer. You can initiate the return from your account on the website under “Order history and details” by clicking on the order you wish to return and following the instructions provided.

If you received the wrong order or have any questions or concerns, feel free to contact us at info@smartmaterials3d.com and we’ll be happy to assist you.