Warranty and returns
All the articles offered in our website have an official guarantee in the legally established terms. The warranties do not include deficiencies caused by negligence, blows, use or improper handling, or materials subject to wear and tear due to normal use. In those incidents that justify the use of the guarantee, it will be opted for the replacement of the article, discount, or return, in the legally established terms.
When does a guarantee lose its value and when can it be used?
If some of the data on the proof of purchase is modified, altered, or replaced. To make use of the guarantee, it is essential to present the proof of purchase. So that you can make the guarantee effective. Please, contact [email protected], where we will inform you of the process to follow.
How can I return my order and what are the return conditions?
Once you have received your order, you can cancel your purchase, as long as the product has not been used, has its original packaging, as well as all its original accessories or promotional gifts, if any. We remind you that by making use of your right of withdrawal, the money paid for the product/s purchased will be paid back with the exact cost of the purchase. The deadline to return the original merchandise is 30 days from the request of return of exchange. You can make the change within your account on our website in history and details of my orders section, by clicking on the order you want to return and follow the steps indicated.
In the event that you have received a wrong order or for any additional questions or concerns, you can contact us at [email protected] and we will be happy to assist you.