Terms and conditions of use


These general conditions of sale (hereinafter the "Terms and Conditions") apply to any purchase made by a user / natural person (hereinafter the "CUSTOMER") on the website www.smartmaterials3d.com (hereinafter referred to as the "CUSTOMER"). -after the "SITE") with SMART MATERIALS 3D PRINTING SL, having its headquarters C / Tomillo 7, Vial G, Pol. Ind. El Retamar, 23680 Alcala la Real (Jaén), C.I.F. B-23735681, Spain Tf .: (+34) 953 041 993 and fax (+34) 953 113 527. (hereinafter the "SELLER").


1.- About these terms and conditions of sale

These conditions apply exclusively to any purchase made on the website. Occasionally, we will be able to change the terms of sales. We will detail at the top of the page the effective date. Any change in the Terms will be from an application to orders made in or after the effective date.


Any order placed on the SITE implies the unconditional acceptance of the CLIENT of these general conditions of sale.


At the Online Store of Smart Materials 3D you will be able to use a wide variety of means of payment.

The following credit and debit cards are available for payment: Visa, Visa Electron 4B, Euro6000, MasterCard, American Express and Maestro International.

Enter the details of your card when confirming your order. Add a new credit or debit card to your account, if you wish, modify or delete existing ones in the "Paid" section of My Account.


Smart Materials 3D ensures a secure payment SSL through UNICAJA A BANK (BANK) S.A. for your peace and security. That's why the coordinates of your card are protected at all times thanks to our server. If the payment is not made, it could be for one of the following reasons:

- That you do not have Visa and / or Mastercard linked to an exclusive use password for purchases on the Internet or through an SMS. To buy in a place with a "safe purchase" this step is essential and you must solicit it from your banking entity. During the payment process, depending on your banking entity, information will be provided to you as to how you should proceed to obtain the secure purchase codes.

- The card can be expired. Check that your card does not exceed the validity date.

- The balance limit of the card.

- Incorrect coordinates.

You can also use Coupon Codes to pay for your order.

In addition, you can use your Paypal account quickly and securely, without sharing any financial information with us. In this case, it will be redirected to the secure pages of PayPal, where you will have to introduce the accreditation of his PayPal account and accept the payment. Immediately it will be returned to the confirmation page of Smart Materials 3D, where you can confirm the payment status.

Finally, you can make a bank transfer to the bank account number that we will indicate during the purchase process, indicating in the concept the assigned order number.

There are some ways of payment that you can not use in www.smartmaterials3d.com .:

- checks or money orders

- Cash payments in any currency

- Promissory notes

- Payments against a refund

- Sample

How does automatic registration of my card's details work?


For your convenience, when you buy online with your account and you pay with credit or debit card, you can keep the details of your card to use it in future purchases, without having to start again to introduce all your details.


The coordinates of your card will be kept in a completely safe form through Unicaja Banco S.A. and your financial entity, without they remain stored in any case by Smart Materials 3D.


To use the cards kept in future purchases, they will show you under the option "Your credit cards" in the step, the "Means of payment" of the purchase process.

You want to eliminate a card by clicking on the stationery icon that you will see next to your kept card.


The products solicited through www.smartmaterials3d.com, can be sent to everyone. You will be able to specify a delivery direction different from your personal direction or billing by selecting it during the purchase process, whenever the new direction is within the indicated delivery area above.


The delivery will be carried out by means of a transport company in the direction indicated by the user, as soon as the payment has been verified by our administration department.


Delivery times will be indicated in the realization of the order


The delay will begin to tell since the acceptance of the order that is to say since the payment of the purchase becomes effective.


Smart Materials 3D will not assume any responsibility when the delivery of the order will not happen as a consequence of the inaccuracy or falsity of the data provided by the Customer, as well as in the assumption in which the delivery does not arrive at to be performed for other causes at Smart Materials 3D, as this may be the absence of the recipient or missed delivery attempts

Smart Materials 3D is not responsible for the delay in the delivery of orders for causes not directly attributable, such as fortuitous events or greater strength.


Products are not sent to postal box directions.


Keep in mind that although our goal is to make deliveries within the general deadlines previously stated, delivery dates are not guaranteed as shipments are processed by thirds.


Orders will not be re-addressed as soon as items are sent.



All items offered on our website have the official warranty within the legally established limits, for a period of two years from the date of delivery.


The warranties do not include deficiencies caused by negligence, knocks, use or improper handling, or materials subject to wear and tear by its normal use.


In these incidents that justify the use of the guarantee, one will opt for the substitution of the article, reduction or return.


When does a guarantee lose its value and when can it be executed?


If some of the data of the same or the voucher is changed, altered or substituted.

If it is handled or repaired the guaranteed device without knowledge of the Technical Service.


To use the guarantee, it is essential, the presentation of the certificate of guarantee with the voucher of purchase.


For you to make the effective guarantee, contact our Customer Service Department, where we will inform you of the process to follow.


How can I return my order and what return conditions do I have?


Once you have received your product, you can give up your purchase, always that the product has not been used, have its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts if they existed.


We remind you that after using your right of withdrawal, the money will be refunded and will include the amount of the purchase and if it exists, the delivery price in the least expensive ordinary delivery.


These general conditions define all of our obligations and responsibilities relating to the product (s). To the extent permitted by applicable law, we make no warranty of any kind, express or implied, or accept any condition or other term that binds us, except as expressly set forth in these Terms and Conditions. In particular, we will not be required to ensure that the product (s) are suitable for your purposes, unless you have informed us at the time of entering into the agreement and we have accepted them.

We will make reasonable efforts to verify the accuracy of any information we include in the online store. We do not guarantee that the webshop meets its requirements, is not interrupted or contains errors, or that defects will be corrected, or that the site or server that makes them available are free of viruses or errors or Total functionality, accuracy and / or reliability of the online store. We will not be liable to you for any loss of content or material downloaded or transmitted via the online store.

We will not, under any circumstances, be liable for lost revenue, income, contracts, actual or projected savings, loss of data, loss of customer base or loss of reputation, or damage and interests their nature or origin. Notwithstanding the foregoing, none of the provisions of this section shall affect your legal rights and none of the provisions of these terms and conditions shall exclude or limit any liability which may not be legally limited or excluded in accordance with applicable law, including , by way of example and not limitation, liability for death or injury resulting from negligence or fraud.


The online store may only be used for lawful purposes and in a manner permitted by law. You agree to comply with all applicable laws regarding the online store and any transaction made on or through the online store.

If any of the provisions of these Terms and Conditions become invalid, illegal or unenforceable, this stipulation will be applied within the maximum limit permitted by law, and the validity, legality and enforceability of the other stipulations will not be visible in any case affected or altered.

Information about purchases in the online store will be communicated electronically by email or other electronic publication.



Our customer service will help you with any questions regarding orders placed in the online store. You can contact us by email or by phone from Monday to Friday from 9:00 to 18:30, except holidays.

By phone: +34 953 041 993

By email: info@smartmaterials3d.com


These conditions of sale are governed by and must be applied in accordance with Spanish law.

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